WHAT IS YOUR RETURN POLICY?
You can return an item within within 15 days from the day your order is delivered to you (according to the tracking number). Items must be be unwashed, unworn, unaltered, free of pet hair, deodorant, makeup, etc. to receive a refund. Click HERE to start a return.
HOW DO I START A RETURN?
To initiate a return, please complete the following steps:
- Login to the online return portal using your order ID and email address.
- Choose the products you wish to return from your order.
- Print the prepaid shipping label (it will be sent via email).
- Send all items back within 15 days using the label provided.
- If approved, the amount refunded includes the original purchase price of the item(s) minus the $7.95 for the prepaid shipping label to return the item. The refund also does not include original shipping charges.
- Please allow 5 days for your return to make it back to us and another 4-5 days for the return to be processed.
CAN I EXCHANGE AN ITEM?
Because quantities are limited and sell quickly, we can't offer exchanges at this time.
CAN I CANCEL OR MAKE A CHANGE TO MY ORDER?
Orders are shipped very quickly after being placed, so it may not be possible to cancel or make a change, but reach out to firstname.lastname@example.org as soon as you can and we will see what we can do!
WHAT ARE THE SHIPPING COSTS?
All orders within the United States ship for a $5 flat rate fee.
USPS Priority Express Mail is available (1-2 day shipping time) for $35. Orders MUST be received before 12:00 p.m. (CST) in order to quality for this shipping option.
Shipping for orders to Canada will be calculated at checkout. We don't ship to other countries at this time; sorry!
WHAT ARE APPROXIMATE US SHIPPING TIMES?
Shipping times are estimated and apply only to deliveries made within the contiguous US. Transit time may vary for orders shipping to Alaska, Hawaii, Puerto Rico and all other destinations outside of the contiguous US. Shipments may also currently see an extended delay due to Covid-19.
|Standard shipping||5-7 business days||$5.00|
USPS Priority Express Mail
|1-2 business days||$35.00|
WILL ITEMS BE RESTOCKED?
If an item is currently sold out but will be restocked, you will see a pre-order button. You can pre-order the item, and it will be made and shipped out within 3 weeks. If the button says "sold out" it means the item will not be restocked.